Company

About & Contact

Last updated: 22 August 2026

Who we are

RailReserve is a train search and comparison site. We cover 19 countries across the UK, Europe and Asia, and we exist to do one narrow thing well: help you work out which train to take, then hand you to a partner who can sell you the ticket.

We are deliberately not a travel agent. We hold no bookings, take no payments and issue no tickets. That keeps our job simple and it keeps your money with the people actually running the train.

Problem with a booking you already made? Please contact the company that sold you the ticket — our booking partner, or the rail operator. They hold your booking and control changes and refunds. We have no access to it and cannot amend or refund a ticket we did not sell. See our Terms of Service.

Book by phone

If you would rather talk to a person, call us. Our Customer Service team is available 24 hours a day, 7 days a week.

Call (845) 310-0310.

Tell us where you are going, and when.
We search it while you are on the line and read you the options — times, operators and what the fare looks like.
We send you a link by SMS, WhatsApp or email with your route and date already filled in. You tap it and book direct with our booking partner.

You pay the partner, never us. We take no payment over the phone, and we will never ask you for card, bank or ID details — on the phone or anywhere else. Anyone who calls you claiming to be RailReserve and asks for those things is not us. Hang up, then tell us at bookings@railreserve.online.

How to reach us

What it is for	Where to write	Typical reply
General questions about the site	bookings@railreserve.online	Within 2 working days
Privacy, data requests, deletion	bookings@railreserve.online	Within 30 days, as the law requires
Wrong fare, wrong route, broken link	bookings@railreserve.online	Within 5 working days
Press and partnerships	bookings@railreserve.online	Within 5 working days

Company details

RailReserve
E/1172 Palam, Sector 7 Dwarka
Dwarka, New Delhi, 110077
India

Sole proprietorship — no company registration number.

Found something wrong?

Rail fares and timetables move constantly, and the prices shown on our route cards are indicative rather than live. If you spot something that is simply wrong — a route that does not exist, an operator that no longer runs it, a link that goes nowhere — please tell us and we will correct it. We would rather be corrected than be confidently inaccurate.

What we will never do

Ask you for card or bank details. We take no payments, ever.
Ask for your passport or ID number.
Sell your details to anyone. See our Privacy Policy.
Claim a country is covered when it is not.

If you receive a message asking for any of that in our name, it did not come from us. Please report it to bookings@railreserve.online.